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COVID-19 Resource Center


Latest News

July 10, 2020 | CMS Announces the Resumption of Medicare Audits and New Implementation Date for Medicare Prior Authorization

June 24, 2020 CARES Act Provider Relief Fund Frequently Asked Questions

June 15, 2020 | Alliance Requests HHS, CMS Allow O&P Telehealth Billing

June 9, 2020 HHS Announces Enhanced Provider Portal, Relief Fund Payments for Safety Net Hospitals, Medicaid & CHIP Providers

June 5, 2020 H.R. 7010, the Paycheck Protection Program Flexibility Act of 2020

April 20, 2020 | Supply Chain temporarily closes the Middletown, PA distribution center starting April 27th (see Supply Chain Updates)

April 15, 2020 | Supply Chain encourages clinics to display their business hours on their front doors for better FedEx Service (see SHIPPING)

Top Resources

Industry News
Hanger Supply Chain Updates
Supplier Closings and Updates
Communications
Shipping
Online Education
Contact Us


Industry News

Industry Resources

AOPA

Updated regularlyAOPA Response and Resources
July 10, 2020CMS Announces the Resumption of Medicare Audits and New Implementation Date for Medicare Prior Authorization
June 5, 2020
 
COVID-19 Update: Paycheck Protection Program Changes
May 2020
 | O&P Almanac: Grants, Loans, and Creative Cash Flow Solutions Keep O&P Facilities in Business
March 18, 2020
Impact of CMS Waivers on AOPA Members

Government

Updated Regulary Guidelines: Opening Up America Again
July 10, 2020
| Coronavirus Disease 2019 (COVID-19) Provider Burden Relief Frequently Asked Questions (FAQs)
June 9, 2020
 
HHS Announces Enhanced Provider Portal, Relief Fund Payments for Safety Net Hospitals, Medicaid & CHIP Providers
June 5, 2020
 
H.R. 7010, the Paycheck Protection Program Flexibility Act of 2020
May 21, 2020 
CMS Issues Interim Final Rules with Comment – COVID-19 Public Health Emergency – Revised 
May 4, 2020
 
| HRSA and HHS Provider Relief Fund Distribution FAQs
March 30, 2020
 
| CMS suspends most Medicare fee-for-service audits for the duration of the PHE
March 30, 2020 | CMS Temporarily Pauses the National DMEPOS Prior Authorization Program for Certain DMEPOS
March 30, 2020 CMS Takes Action Nationwide to Aggressively Respond to Coronavirus National Emergency
March 28, 2020 | CMS Accelerated and Advanced Payments Program Fact Sheet
March 27, 2020CARES Act Section-by-Section
March 17, 2020 | Medicare Telemedicine Health Care Provider Fact Sheet
March 17, 2020 | General Provider Telehealth and Telemedicine Tool Kit

NAAOP

June 11, 2020 NAAOP Works with O&P Alliance to Request Telehealth Coverage of O&P Care
May 13, 2020
 
A Very Personal COVID-19 Update
April 10, 2020
 | O&P Practices Included in Stimulus Funding: Check Your Medicare Account Today
April 7, 2020
NAAOP Provides Resources for Financial Relief During COVID-19
April 7, 2020 
COVID-19 Paycheck Protection Program Summary
April 7, 2020 
Medicare Accelerated and Advanced Payments Program: What to Know
March 30, 2020
NAAOP Immediate 3-Step Insurance Strategy for Coronavirus Losses

Other

June 24, 2020 CARES Act Provider Relief Fund Frequently Asked Questions
June 15, 2020
 
Alliance Requests HHS, CMS Allow O&P Telehealth Billing
May 21, 2020
 
Hanger Webinar: Provisions of O&P Care in a COVID-19 World
March 26, 2020
 
WHO Disability considerations during the COVID-19 outbreak
Updated regularly | IHME COVID-19 Projections


Hanger Supply Chain Updates

Hanger Supply Chain Updates

April 20, 2020 | Middletown, PA Distribution Center Closing Temporarily Starting April 27th

Due to COVID-19 and the subsequent reduced volume in the Northeast, we have temporarily closed our Middletown, PA distribution center. The last day we will ship out of Middletown, PA will be Friday, April 24th. We will continue high-quality service and elevated inventory levels out of our other distribution centers, with Northeast clinics being serviced from our Alpharetta, GA or Chicago, IL distribution centers. 

Read more about the closure from Hanger Supply Chain

Updated April 3, 2020 | COVID-19 Personal Protective Supplies Available!

Masks will automatically ship out to each Hanger Clinic. No need to take action.

If you'd like to purchase other protective supplies including thermometers, hand sanitizer, exam gloves, and toilet paper, click the link below.

Shop now

Updated April 3, 2020 | Hanger Fabrication Network

Open and available to support your custom orders.

View the portfolio and services offered by location

View Hanger Fabrication Network response

March 24, 2020

1. Order cut-off times are one hour earlier than normal

  • 2:00 pm cut-off time based on the time zone where the distribution center is located
  • Post-cut-off orders – notify customer service after you place the order if the item is needed to ship out the same day

2. Consolidate orders

  • At a minimum, consolidate orders to one order per day, per clinic
  • Where possible, reduce the number of days during the week orders are placed

3. Urgent orders

  • Continue to order as needed through the normal process

4. Consolidate returns

  • Consolidate returns in one box
  • Process returns twice a month or monthly where possible

5. Minimize the use of Express shipments

  • Due to anticipated lower volumes, we are at risk of contracted rate increases from FedEx.

Thank you for your support of these efforts. If you have any questions, please reach out to your Supply Chain leaders at supplychainleader@hanger.com.


Supplier Closings & Updates

Supplier Closings

Closed


None

Open, but with limited service or potential delays


Allard | Open (9a - 5:30p), but with the potential of delayed delivery
BregOpen with a seven business day lead time for orders
Click Medical | Open Monday-Thursday; Closed Fridays
Coyote Prosthetics 
Open Monday-Thursday; Closed Fridays. Only shipping on Tuesdays and Thursdays; Orders must be in by 1:00p MST
Danmar | Open Monday-Friday, 8:00a - 2:30p EST. Now able to fill custom orders.
Dr. Comfort | Open Monday-Friday; 8:00a - 5:00p CST
Fabtech | Open, but only shipping orders on Tuesdays and Fridays
Hapad | Open, but most orders ship within 1-3 business days
Jerry Miller Shoes (HD) | Reopened on May 11, 2020
Kingsley Mfg Co 
| Open, but with the potential of delayed delivery
Lenjoy Medical | Open, but with the potential of delayed delivery
New Options Sports | Open Monday-Thursday, 7:30a - 4:30p; Closed Fridays
Ossur | Open, but with the potential of delayed delivery on Ground and 2nd-Day shipments. Overnight orders will take priority.
Ottobock | Open, but with new shipping cut off times starting 3/27. Any order (Air and Ground) placed before 3:30 pm CST will ship same day. Orders placed after that will ship next business day.
Palumbo | Open Monday, Wednesday, and Friday from 8:00a - 4:30p
Shoe Systems Plus
 | Open Tuesday-Thursday. Express orders cut off time is 3:00p EST.
SOLO Laboratories (HD) | Open Monday-Thursday, 8a - 3:30p ET
SPIO (HD) | Open only on Wednesdays and only ground shipping
Trulife | Open, but the Poulsbo plant is only shipping on Wednesdays and Fridays. Emergencies will take priority. The Michigan distribution center will ship all days of the week.
Tru-Mold (HD) | Reopened on May 11, 2020

 


Communications

Communications

Updated regularly | View COVID-19 Comprehensive Resources on One Hanger

 


Shipping

Shipping

April 15, 2020 | Tip! In order for FedEx to serve you better, make your COVID-19 operating hours available on the front door of your business.

Business Hours

Updated April 2, 2020 |  Due to high shipping volumes across the FedEx and UPS networks, we have been informed that deliveries may experience delays.

FedEx Impact and Global Suspension of Money Back Guarantee


Online Education

Online Education

We understand how hard it can be to obtain CEUs during this difficult time. Check out our repository of online and webinar CEU courses from our supplier partners on the Hanger Store Learning Center. 

View Online CEU Courses

Contact Us

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