Return Policy and Forms



RETURNS POLICY

Stocked Items Custom Items 
Non Stocked Items Shoes
Trial Items Return Location
Warranty Items Return FAQs

STOCKED ITEMS

60 days from invoice date
A return authorization (RA) request must be submitted within 60 days of invoice date to be eligible for credit. Once an RA number has been issued, items should be returned to Hanger Supply Chain within 15 days.

RA # required
A Return Authorization (RA) number must be obtained prior to returning items to Hanger Supply Chain. RA numbers should be written on the outside of the return box.

Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product.

Resalable condition
Products must be in resalable condition, including original packaging.

Include return form in box
A printed return authorization form must be included in the return box.

Return location
All items should be returned to Hanger Supply Chain - Alpharetta.

Call tags
For Hanger Supply Chain order and shipping errors, call tags will be emailed to cover the return postage.

Failure to meet these guidelines may result in returned merchandise without credit.

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NON-STOCKED ITEMS

Hanger Supply Chain follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.

Subject to 15% restock fee
All returned non-stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product.

Non-stock Shoes

Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order returns. Hanger Supply Chain will not issue credit for these items. For nonstock shoes, contact customer service for supplier-specific policies.

Non-Returnable Items (Custom & Microprocessor)
Custom orders are non-returnable. Most microprocessor items are non-returnable. Contact your Hanger Supply Chain Sales Manager about setting up a trial prior to purchasing a microprocessor products.

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TRIAL ITEMS

Some suppliers offer trial periods with no restock fees if returned within a certain period of time. Contact customer service to check on supplier restock fees for trial items.

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WARRANTY ITEMS

Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued.

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CUSTOM ITEMS

Custom orders are non-returnable.

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SHOES

Stock shoes follow the standard stock items policy.

For non-stock shoes, contact customer service for supplier-specific policies.

Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order shoes. Hanger Supply Chain will not issue credit for these items.

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RETURN LOCATION

Hanger Supply Chain Returns
6530 Corporate Ct STE 100
Dock Door 4
Alpharetta, GA 30005


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