Support

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FAQ

Orders

Pricing & Billing

Shipping & Returns

Customer Support

How do I place an order?

If you already have an account, you must first sign in. If you don’t have an account, please follow this link .

Once signed in use the menu at the top of the page to view products by type or supplier. Review product descriptions and photos to find the product you desire.

After clicking on the item, select Add to Cart. To check out, click on Cart in the top right-hand corner, and proceed to follow the checkout instructions.

What is the Quick Buy feature and how do I use it?

After logging into your account, the Quick Buy feature is available on the top toolbar. If you have a list of exact products or part numbers (SKU) to order, you can search and add them all to your cart on one page.

How do I view my order history?

There are two ways to view your order history.

  • Option 1 – Hover mouse over My Account in the top right-hand corner and select Order History.
  • Option 2 – Select Resources – Customer Support – Orders

How do I see the status of my order?

There are two ways to view order status.

  • Option 1 – Hover mouse over My Account in the top right-hand corner and select Order History.
  • Option 2 – Select Resources – Customer Support – Orders

Can I cancel/edit my submitted order?

Currently, there is no way to cancel/edit submitted orders on the SPS Online Store. To see if you can cancel or edit an order recently placed, please contact customer support at 800-288-5570 or use the Live Chat feature to speak with a representative.

What if I’m missing items or never received my order?

If you are missing items, or have not received your order, please contact customer support at 800-288-5570 or use the Live Chat feature to speak with a representative.

What if I can’t find the product/supplier I’m looking for?

If you can’t find the product/supplier you are looking for, please contact customer support at 800-288-5570 or use the Live Chat feature to speak with a representative.

How do I remove items from my cart?

To discard items from your cart, go to Cart in the top right hand-corner, and click on the “x” to the left of each item. To delete the entire cart, click on "Clear Cart" on the top-right side of the cart.

Pricing & Billing

How do I view or obtain a copy of an invoice/order acknowledgement?

  • I want to view an invoice from a previous order.
    To view an invoice, you must first be logged in. Hover over My Account in the top right-hand corner and select Order History. Here you may view open invoices and paid invoices.
  • I want to obtain a copy of an invoice or order acknowledgement from a previous order.
    To obtain a copy of an invoice or order acknowledgement, please contact customer support at 800-288-5570.


How long does it take for my card to be charged?

It takes 3-5 business days after invoice date for your card to be charged. To check your invoice date, please review your open and paid invoices under Order History.

Shipping & Returns

What are the cut-off times for same day shipping?

For Pennsylvania, Atlanta, Chicago and Dallas warehouses – 5:00 EST.
For the California warehouse - 5:00 PST.

What is the return policy?

Click here to view the SPS return policy.

How/Where do I return items?

Click here to view the SPS return policy.

How/Where do I return items under warranty?

Click here to view the SPS return policy.

Customer Support

How do I contact customer support?

Click here to view the many ways you can speak with a representative now.

What are the customer support hours?

Click here to view customer support hours.

Can I fax in orders?

Yes. You may fax your complete Purchase Order (PO) to 800-869-7776.