Return Policy & Forms
Complete Return Authorization Form
Return Policy
| Stocked Items | Custom Items |
| Non Stocked Items | Shoes |
| Trial Items | Return Locations |
| Warranty Items | |
Stocked Items
60 days from invoice date
A return authorization (RA) request must be submitted within 60 days of invoice date to be eligible for credit. Once an RA number has been issued, items should be returned to Hanger Supply Chain within 15 days.
RA # required
A Return Authorization (RA) number must be obtained prior to returning items to Hanger Supply Chain. Without an RA number, product(s) will be returned to sender. RA numbers should be written on the outside of the return box.
Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product, with the exception of shoes (dependent upon supplier's policy). For patient rejected items, restock fees are based on supplier guidelines.
Resalable condition
Products must be in resalable condition, including original packaging.
Include return form in box
A printed return authorization form must be included in the return box.
Return locations
Stock shoes should be returned to the Chicago distribution center. All other stock items should be returned to the Alpharetta distribution center.
Failure to meet these guidelines may result in returned merchandise without credit.
Non-Stocked Items
Hanger Supply Chain follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.
Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order returns. Supply Chain will not issue credit for these items. For nonstock shoes, contact customer service for supplier-specific policies. Any supplier restock fees will apply if non-stock returns are accepted.
Non-Returnable Items (Custom & Microprocessor)
Custom orders are non-returnable. Most microprocessor items are non-returnable. Contact your local supplier representative about setting up a trial prior to purchasing a microprocessor product.
Trial Items
Some suppliers offer trial periods with no restock fees if returned within a certain period of time. Contact customer service to check on supplier restock fees for trial items.
Warranty Items
Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued. Applicable suppliers include, but are not limited to Allard, Bauerfeind, Becker, Endolite, Fillauer, Hosmer, Juzo, Trulife, and WillowWood.
- Allard Warranty Card
- Becker Return Form
- College Park Return Form
- Endolite Claim Form
- Fillauer Warranty Card
- Ossur Medi Knee Repair Form
- Ossur Patient Information Form
- Ottobock Repair Only Form
- Steeper Return Form
- Trulife Warranty Card
Custom Items
Custom orders are non-returnable.
Shoes
Stock shoes follow the standard stock items policy.
For non-stock shoes, contact customer service for supplier-specific policies.
Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order shoes. Supply Chain will not issue credit for these items. Any supplier restock fees will apply if non-stock returns are accepted.
Return Locations
Shoe Returns
Hanger Supply Chain Returns
2141 Internationale Drive; Suite 200
Woodridge, IL 60517
All Other Items
Hanger Supply Chain Returns
6025 Shiloh Road; Suite A
Alpharetta, GA 30005