Status: The website is operational.

COVID-19 Communications

See message below from Hanger Supply Chain

Hanger Fabrication Network response; see below for available custom services

See listing below of supplier closings

Shipping: Weather advisory for No Cal, So Cal, WA, OR, AZ, and Las Vegas - See Below

Phone System: Operational

Website: Operational

Website | Search: Operational

Website | Checkout: Operational

Website | Online Chat: Operational

COVID-19 Supplier Updates & Closings | Updated: March 26, 2020

More will be added to the list as we are notified

Allard USA | Open (10a-4p), but with the potential of delayed delivery

Bally Ribbon Mills | Only manufacturing Defense Industrial Base and Critical Infrastructure items starting 3/30

Coyote Prosthetics | Closed 3/19 - 4/6

Danmar | Open, but only able to fill stock and small orders. No repairs or custom available. Will run at full capacity on 4/13.

Fabtech | Closed until further notice

Hanger Fabrication Network | Open and available to support your custom orders. View the portfolio and services offered by location.

Hapad | Closed until further notice (delayed order processing)

Kingsley Mfg Co | Shut down for production until 4/1 (still able to ship stock orders - feet, pigments, rigid foam, zip kicker, etc. if from stock)

Lenjoy Medical | Open, but with the potential of delayed delivery

Medi-Dyne | Closed 3/25-4/7

New Options Sports | Open Monday-Thursday, 7:30a-4:30p; Closed Fridays (Effective Monday, 3/30)

Ossur | Open, but with the potential of delayed delivery on Ground and 2nd-Day shipments. Overnight orders will take priority.

Ottobock | Open, but with new shipping cut off times starting 3/27. Any order (Air and Ground) placed before 3:30 pm CST will ship same day. Orders placed after that will ship next business day.

Ovation Medical | Open, but with the potential of delayed delivery

Palumbo | Closed until further notice

Pedifix | Closed until further notice

Propet | Closed 3/26-4/9

Shoe Systems Plus | Open Tuesday-Thursday, 9a-4:30p; Closed Mondays and Fridays

SPIO (HD) | Closed 3/25 until further notice

Trulife | Open, with shipping hours in Michigan from 8a-5p ET; Orthotics/Breastcare orders will ship same day if received by 4:30p ET.

COVID-19 Communication | Updated March 24, 2020

In order to ensure we are managing our expenses related to the reduction in business resulting from COVID-19, the Supply Chain team has identified some key actions we must take to reduce expenses as an organization:

1. Order cut-off times will be one hour earlier than normal

• 2:00 pm cut-off time based on the time zone where the distribution center is located
• Post-cut-off orders – notify customer service after you place the order if the item is needed to ship out the same day

2. Consolidate orders

• At a minimum, consolidate orders to one order per day, per clinic\
• Where possible, reduce the number of days during the week orders are placed

3. Urgent orders

• Continue to order as needed through the normal process

4. Consolidate returns

• Consolidate returns in one box
• Process returns twice a month or monthly where possible

5. Minimize the use of Express shipments

• Due to anticipated lower volumes, we are at risk of contracted rate increases from FedEx.

Your support of these actions will ensure that we are more efficient with our Supply Chain dollars while still servicing our patient needs. Please ensure that your teams are aware of the aforementioned and taking these actions.

Thank you for your support of these efforts. If you have any questions, please reach out to your Supply Chain leaders at supplychainleader@hanger.com.

COVID-19 Industry Resources

NAAOP Immediate 3-Step Insurance Strategy for Coronavirus Losses

AOPA Response and Resources

Impact of CMS Waivers on AOPA Members

FedEx Impact and Global Suspension of Money Back Guarantee

COVID-19 Communications | Updated March 16, 2020

COVID-19: Personal Protective Supplies Alert (March 16, 2020 - 1:00 PM ET): Please be advised that we are working diligently to secure masks and ship them out to each Hanger Clinic. We expect multiple shipments to arrive to our warehouses over the next few days and we will automatically send them out to you. You do not need to take any action. Also, note, we are working on other supplies to include hand sanitizers, latex glove, toilet paper, and disinfectant wipes. We will provide more detail as available.

COVID-19: Supply Chain Update (March 16, 2020 - 1:00 PM ET):

Dear Hanger Clinic: 

As the coronavirus (COVID-19) continues to present itself in locations throughout the U.S., we are focused on protecting the health and safety of our clinics, employees, and patients. We are closely monitoring the evolving situation, specifically, guidance and updates from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). As a direct result of our commitment to safety, we are taking several proactive steps to help limit any exposure to the virus, while also minimizing any impact to our operations.

Safety: We have equipped our supply chain employees with the facts about COVID-19 and are asking them to follow simple, but effective steps to keep themselves, the products, and our facilities safe. Additionally, you may wonder, “Is that package safe to touch?” FedEx recently informed us that the WHO has answered that question here. They’ve made it clear that there is low risk in handling a package.

Product Availability: We are closely monitoring our inventory levels and in constant communication with our suppliers. Some shop supplies such as masks and exam gloves are currently on backorder; affected items are noted as such on our website. Most other items are unaffected at this time.

Shipping: All shipping and delivery times are currently running as normal. Meanwhile, we have developed safety and business continuity plans in the event any of our warehouses experience a coronavirus incident.

For questions concerning our plans around COVID-19 and operational status, please contact your Supply Chain Management Leader or call customer service at 1.800.288.5570 ext.3.

The health and safety of our clinics, employees, and patients is our top priority. We thank you for your understanding as together we navigate this unprecedented time.

Sincerely,

Hanger Supply Chain

Winter storm advisory for No Cal, So Cal, WA, OR, AZ, and Las Vegas | Updated: March 24, 2020